Terms of service

TERMS AND CONDITIONS OF SALE

RETURN POLICY

1.1 Returns and Credits

  • A 100% credit will be issued for resalable merchandise returned in its original, unmarked, and unsoiled packaging within 14 days of purchase, with prior office approval. Credit will be processed to the original payment method. Please note that if the original purchase was made via credit card through Shopify, the credit card processing fee charged at the time of purchase is non-refundable and will be deducted from the credited amount.
  • No credit will be issued for:
    • Used merchandise.
    • Merchandise returned in a non-resalable condition.
    • Items with marked, labeled, or soiled packaging.
    • Discontinued, clearance, or special-ordered items, as well as skin care, makeup, or prepacks.
    • Items labeled or identified as "Final Sale."

1.2 Restocking Fees for Return Items

  • A 30% restocking fee will be applied to returned merchandise.

1.3 Discrepancies or Credit Annulment

  • Credit will not be issued for items that fail to comply with the return policy. This includes, but is not limited to:
    • Items returned after 30 days.
    • Used items.
    • Non-resalable items.
    • Marked, labeled, or damaged items.
    • Discontinued, clearance, or special-order items.

1.4 Defective Merchandise

  • HHoTface Inc. assumes no responsibility for damages unless reported within 24 hours of receiving the shipment.
  • Damaged products resulting from manufacturing defects will be replaced.
  • No credit will be issued for defective merchandise returned less than 25% full.
  • Defects or damages not reported within 24 hours of delivery will not be accepted later. Examples include:
    • Broken pumps.
    • Dented bottles.
    • Expired products.
    • Product separation.

1.5 Damaged, Wrong, or Missing Items

  • We strive to ensure every order arrives perfectly.
  • If your order is incorrect, incomplete, or damaged, please contact us via email (hello@hhotface.com), phone (1-833-820-7823), or chat for assistance.

 

2. WARRANTIES

  • Abuse or tampering voids all warranties.
  • Requests for defective replacements require proof of purchase and will be evaluated based on the original purchase date.

 

3. CREDIT CARD PAYMENTS

3A. Charging Your Credit Card

  • Credit card is the preferred payment method for purchases.
  • Only the specific, relevant information required for purchase authorization and verification will be requested.
  • Your credit card will be charged once the order is processed. Shipment delays do not exempt you from these charges.

3B. Payment Disputes

  • HHoTface Inc. reserves the right to pursue litigation in payment disputes. If payment is denied, we may:
    • Delay or cancel the shipment.
    • Deduct amounts owed from any sums due to you.
    • Recover collection costs, including legal fees.

 

7. CREDIT CARD SECURITY

  • We prioritize credit card security and appreciate the care our customers take with their personal information.
  • Credit card numbers are not stored. You must re-enter your card details for every order.

 

8. SHIPPING AND SHIPPING CHARGES

  • Orders in stock are shipped within 3 business days of receipt and credit card verification.
  • Estimated delivery dates (EDD) depend on order receipt (Monday–Friday, excluding holidays).
  • Shipping is provided via Canada Post or Courier Service:
    • Arrival Time: 5–10 business days from the shipping date.
    • Additional charges may apply for rural locations.

 

9. SALES TAX

  • Sales tax is collected in accordance with Provincial and Federal legislation.

 

10. PRICES

  • Product prices on the HHoTface Inc. website are subject to change without prior notice.
  • Pricing errors will be corrected on the final invoice.
  • Prices are listed in Canadian dollars and exclude taxes and shipping.

 

11. RETURNS AND EXCHANGES

  • Refunds or exchanges are not offered. However, we are happy to assist with returning orders and placing new ones.

 

12. LIMITATION OF LIABILITY

  • HHoTface Inc. is not liable for special, indirect, or consequential damages resulting from product use or site access.
  • Total liability will not exceed the amount paid for the product.

 

13. GOVERNING LAW AND JURISDICTION

  • These terms are governed by the laws of the Province of Ontario, under the exclusive jurisdiction of Ontario courts.
  • If any provision is deemed unenforceable, it will be limited as necessary, leaving the remainder of the terms intact.
  • Prices, product descriptions, and inventory are subject to change without notice.